Frequently Asked Questions
Customer Support · Knowledge Base
Frequently Asked Questions
Everything you need to know about ordering, shipping, returns, compliance, and our products. Can't find your answer? Email info@taktactical.com or call (954) 487-9799.
Shipping & Delivery
How fast do you ship?
All in-stock orders ship in 1-2 business days from our US warehouse. Standard delivery is 3-5 business days for most US destinations, so most customers receive their orders within 5-7 business days of ordering.
Do you offer free shipping?
Yes. Free US shipping on all orders over $99. Below $99, standard shipping rates apply based on your destination and order weight.
Do you ship internationally?
No. TakTactical ships within the United States only — including all 50 states, DC, and US territories. We do not ship to APO/FPO addresses for most product categories due to ITAR restrictions.
Which carrier do you use?
We ship via USPS, UPS, and FedEx depending on the destination, product type, and selected shipping speed. The fastest available option for your zip code will be selected automatically at checkout.
When will I get a tracking number?
You will receive an email with your tracking number as soon as your order ships — typically within 1-2 business days of placing your order. If you have not received tracking after 3 business days, check your spam folder, then contact info@taktactical.com.
Can I expedite my shipping?
Yes. Express options (2-Day and Overnight) are available at checkout for most US destinations. Expedited orders placed before 12:00 PM ET on a business day typically ship the same day. Note that expedited shipping reduces transit time, not the 1-2 day processing window.
What if my package is lost or damaged?
Email info@taktactical.com within 7 days of expected delivery with your order number. We file claims with the carrier and ship a replacement or issue a refund — whichever you prefer. For damaged packages, please save the original packaging and take photos for the claim.
Do you offer Shipping Protection?
Yes. Shipping Protection is offered at checkout for $3.99 per order. It covers loss, theft, and damage in transit with a no-questions-asked replacement. We strongly recommend adding it to any order over $50.
Returns & Exchanges
What's your return policy?
Returns accepted within 30 days of delivery for unused, unopened items in original packaging. No-questions-asked policy for any reason. Customer pays return shipping. Refunds processed within 3-5 business days of receiving the returned item.
How do I start a return?
Email info@taktactical.com with your order number and the item(s) you want to return. We will send return instructions and the warehouse address. Do not ship returns without contacting us first — unannounced returns may be delayed.
What items cannot be returned?
Ammunition (per federal regulation, ammunition cannot be returned once shipped), opened cleaning supplies, used optics, and final-sale clearance items. All other items are returnable within the standard 30-day window.
Can I exchange instead of returning?
Yes. Email info@taktactical.com with your order number and the item you want to exchange for. We will help process the swap — typically faster than a refund + reorder cycle.
What if I received the wrong item?
Our mistake — our problem. Email info@taktactical.com within 7 days of delivery with a photo of what you received. We will ship the correct item immediately at no cost and provide a prepaid return label for the incorrect one.
Are restocking fees charged?
No restocking fees on standard returns within 30 days. Special-order items or items marked "non-returnable" at purchase may carry a 15% restocking fee — these are clearly labeled on the product page.
Orders & Payments
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and Discover credit and debit cards. Apple Pay and Google Pay are NOT currently available due to firearm-adjacent restrictions imposed by those platforms. Payments are processed securely through authorize.net (PCI compliant).
Is my payment information secure?
Yes. All transactions are processed through authorize.net, a PCI-DSS Level 1 certified payment processor. TakTactical does not store your full credit card number — only the last four digits for transaction matching. The entire site runs on HTTPS encryption.
Can I order by phone?
Yes. Call (954) 487-9799 and a real person will take your order. Phone orders process the same way as web orders — card runs through authorize.net, no extra fees. Phone orders are useful if you have a checkout glitch or want a personal recommendation before buying.
Can I modify or cancel my order after placing it?
If your order has not shipped yet, yes — email info@taktactical.com immediately. Once the warehouse has processed and shipped the order (typically same day or next business day), it cannot be modified. You can return the item per our standard 30-day return policy.
Do you offer bulk or dealer pricing?
For orders over $1,000 (single order) or recurring purchases for businesses/agencies, contact info@taktactical.com. We offer volume pricing on most categories — particularly Marom Dolphin (we are the exclusive US distributor), Magpul, and ammunition cases.
Do you offer law enforcement, military, or first responder discounts?
Yes. Contact info@taktactical.com with verification of service (badge, military ID, or department purchase order) and we will apply a discount code to your account. Bulk department orders qualify for volume pricing in addition to the service discount.
Do you have a referral program?
Yes. Use code REFER10 for 10% off orders over $50 — share it with friends and family. Visit /pages/refer-a-friend for full details.
Do you ever run sales?
Yes — Memorial Day, July 4th, Father's Day, Black Friday, and a year-end sale are the main events. Subscribe to our email list (form in the footer) to be notified. Active code TAK10 gives 10% off site-wide on first orders.
Products & Compatibility
What products do you sell?
Tactical accessories: plate carriers, helmets, holsters, slings, knives, tactical lights, optics and mounts, magazine pouches, tactical clothing, magazines, ammunition (where permitted), sights, cleaning equipment, and cases. Major brands include Magpul, 5.11 Tactical, Streamlight, Holosun, Federal Ammunition, Hornady, SilencerCo (accessories), Cadex, Nexbelt, Spyderco, Benchmade, KA-BAR, and Marom Dolphin (we are the exclusive US distributor).
Do you sell firearms?
No. TakTactical sells tactical accessories — items that go on, with, or alongside firearms — but not firearms themselves. We do not require an FFL transfer for any product we ship.
Will [this part] fit my [pistol/rifle]?
Compatibility information is listed on each product page. For specific questions — like whether a particular optic footprint fits your pistol, or whether a magazine fits a specific model variant — call (954) 487-9799 or email info@taktactical.com. We carry these brands daily and can answer fit questions within hours.
Are your products authentic / not counterfeit?
Yes. Every product we sell is sourced directly from the manufacturer or an authorized distributor. We do not sell knock-offs, replicas, or grey-market product. The factory warranty applies to every item.
How does the manufacturer warranty work?
All warranties are handled directly by the manufacturer. For most brands (Magpul Lifetime, Holosun 10-year, 5.11 Lifetime, Spyderco Lifetime) the warranty is honored regardless of who you bought from. Register your product within 30 days of purchase to activate. We can help connect you with the right warranty contact if needed.
What is Marom Dolphin and why do you carry it?
Marom Dolphin is an Israeli tactical equipment manufacturer that has supplied the IDF, Israeli special operations units, and over 50 international militaries for decades. Their plate carriers, vests, and load-bearing equipment are field-tested in real combat. TakTactical is the exclusive United States distributor for Marom Dolphin — you can only buy authentic Marom Dolphin in the US through us or through resellers we supply.
Do you sell ammunition?
Yes, where permitted. Shipping restrictions vary by state — we do not ship ammunition to CA, NJ, NY, MA, CT, IL, or Washington DC. Ammunition is restricted from international shipping under federal law. Returns on ammunition are not accepted once shipped per federal regulations.
Do you carry hard-to-find or out-of-stock items?
If you're looking for a specific item we don't currently stock, email info@taktactical.com — we can often source through manufacturer direct or our distributor network. Lead time is typically 1-3 weeks for special-order items.
Compliance & State Laws
Do I need a license to buy from TakTactical?
No license required for the vast majority of our products. We sell accessories — no FFL transfer needed. The only exceptions are products with state-specific restrictions (see below). Some products require an adult signature on delivery (21+ for ammunition in most states).
Are there age requirements to order?
You must be 18 or older to purchase most TakTactical products and 21 or older to purchase ammunition (per federal law for handgun ammunition; varies by state for rifle ammunition). Age verification at checkout is required for restricted categories.
Which states have product restrictions?
Several states restrict specific product categories: California, Connecticut, Hawaii, Massachusetts, New Jersey, New York, Rhode Island, Washington restrict standard-capacity magazines (over 10 rounds) on most platforms. California, Connecticut, Massachusetts, New Jersey, New York additionally restrict flash hiders and certain muzzle devices when installed on semi-automatic rifles per state assault weapon laws. California, New Jersey, New York, Massachusetts, Connecticut, Illinois, Washington DC also restrict ammunition shipping. Buyer is responsible for compliance with state and local laws.
Will my order be blocked if I'm in a restricted state?
We screen orders against destination state restrictions and will not ship prohibited items to states where they are illegal. If your order includes a restricted item, you will be contacted before shipment and offered either a substitute (a 10-round magazine instead of a 15-round, for example) or a refund. We do not knowingly violate state law.
Are binary triggers (BFSIII, FRT) legal in my state?
Federal law currently permits binary triggers under ATF guidance. State-level restrictions exist in California, Connecticut, Hawaii, Iowa, Massachusetts, New Jersey, New York, Rhode Island, and Washington. Forced-reset triggers (FRTs) have additional restrictions in some jurisdictions and ATF guidance is evolving. Always verify your specific state and municipality before ordering. TakTactical will not ship binary or FRT triggers to states where they are prohibited.
Do you sell silencers or suppressors?
We do not sell suppressors directly. We do sell suppressor accessories — flash hiders, muzzle brakes, thread adapters, and mounts (SilencerCo ASR, Dead Air KeyMicro, HUXWRX, Griffin Dual-Lok, Gemtech Quickmount). Suppressors themselves are NFA-regulated items that require a Form 4 application, a $200 tax stamp, and 6-12 month wait — they are typically purchased through a local Class 3 SOT dealer.
What is your privacy policy?
We collect only the information needed to process your order and provide customer service: name, shipping address, email, phone, and payment information (the last is handled by authorize.net, not stored by us). We never sell customer data. We share information only as needed for shipping (with carriers) and order verification (with payment processors). Full privacy policy in the site footer.
About TakTactical
Who is TakTactical?
TakTactical is a family-owned tactical accessories dealer based in Sunrise, Florida. We are the exclusive United States distributor for Marom Dolphin (Israeli tactical equipment). We serve civilian sport shooters, concealed-carry permit holders, hunters, competitive shooters, and law enforcement professionals across all 50 states.
Where is TakTactical located?
Our brand headquarters is at 8471 W Oakland Park Blvd, Sunrise, FL 33351. We ship from our US warehouse — orders ship within 1-2 business days regardless of your location in the country.
How long has TakTactical been in business?
TakTactical is a US-incorporated family business. We have shipped thousands of orders with no reported issues, maintain an active customer base across all 50 states, and operate as a verified merchant on the Shopify platform with full PCI compliance through authorize.net.
Do you have a retail store I can visit?
We are an online dealer. We do not operate a brick-and-mortar retail storefront open to walk-in customers. For local product viewing in South Florida, contact us in advance to arrange — info@taktactical.com or (954) 487-9799.
How can I get in touch?
📧 Email: info@taktactical.com
📞 Phone: (954) 487-9799
🏢 Address: 8471 W Oakland Park Blvd, Sunrise, FL 33351
⏰ Hours: Monday-Friday, 9:00 AM - 5:00 PM ET
Most emails are answered within a few hours during business days. After-hours emails are answered the next business morning.
Still Need Help?
If your question isn't answered above, reach out — we respond personally, usually within a few hours during business days.
TakTactical · Family-Owned, US Warehouse
(954) 487-9799 · info@taktactical.com
Free US shipping on orders over $99 · Ships in 1-2 business days · No-questions-asked returns within 30 days