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TakTactical FAQ - Customer Support, Shipping, Returns & Brands

Customer Support & FAQ

Real answers from a Florida tactical shop. Last updated May 2026.

Shipping & Delivery

How fast do you ship orders?

Most orders ship from our Florida warehouse within 1-2 business days. We don't drop-ship — every item is verified and packed by our team. Tracking sent automatically via email when the package leaves.

Do you offer free shipping?

Yes — free shipping on all orders over $99 to addresses in the continental US. Orders under $99 ship at our flat $9.95 rate.

How long does standard shipping take?

2-5 business days from Florida warehouse. East Coast/Southeast: 1-2 days. West Coast: 3-5 days. Hawaii/Alaska: 4-7 days.

Do you ship internationally?

Currently no — we ship to the United States and US territories only. Tactical accessories have complex export regulations.

Do you ship to PO Boxes or APO/FPO addresses?

Yes for both. APO/FPO orders ship via USPS and can take 2-4 weeks to reach overseas service members.

Returns & Refunds

What's your return policy?

30-day no-questions-asked returns on unused, undamaged items in original packaging. Email us within 30 days and we'll send a prepaid return label. Refund issues within 5 business days of us receiving the item back.

Do you charge restocking fees?

No restocking fees on undamaged returns. If you're paying $30+ for a magazine, you shouldn't be penalized for changing your mind.

Can I return a magazine that I've loaded?

Yes — loading and unloading doesn't count as "used." As long as the magazine is in original condition (no scratches, no rounds fired), we'll accept the return.

What if my product arrives damaged?

Email photos of the damage within 7 days and we'll process replacement or full refund — your choice. We handle the carrier claim on our end.

How do I initiate a return?

Email itamar@taktactical.com with your order number, or call (954) 487-9799. Return label sent within 24 hours.

Brands We Carry

What brands does TakTactical sell?

Authorized dealers for: Magpul, Holosun, Cadex Defence, Shield Arms, Franklin Armory, Federal, Hornady, Nexbelt, 3M Peltor, HiViz, Phase 5, Timney, Strike Industries, B5 Systems, BCM, Blue Force Gear, Streamlight, Vortex, Aimpoint, Trijicon, Glock OEM, SIG OEM, and 50+ others.

Are TakTactical's products authentic?

Yes — every product comes directly from authorized US distribution chains. We're not Amazon Marketplace or eBay. Every box is verified by our staff in Florida before it ships.

Do you carry Marom Dolphin gear?

Yes — we're the exclusive US distributor for Marom Dolphin tactical gear from Israel. Plate carriers, helmets, and accessories. Some products are still being onboarded — call if you're looking for a specific item.

Do you sell firearms or ammunition?

We focus on tactical accessories: magazines, optics, slings, foregrips, holsters, hearing protection, knives, ammunition. We do NOT sell complete firearms. For complete firearms, see a local FFL.

State Restrictions

Can I order to a restricted state (CA, NY, NJ, MA)?

Yes for most accessories. We monitor changing state laws and automatically suggest compliant variants when needed. 10-round magazines available for restricted states. Call (954) 487-9799 if you're unsure about a specific product.

What's the magazine capacity limit in California?

10 rounds for both rifle and pistol magazines under Penal Code 32310. For free-state-to-CA builds, we stock Magpul PMAG 10 GEN M3 (5.56) and PMAG 10 LR/SR M3 (.308).

Can I order suppressors or SBRs?

We don't ship suppressors or SBRs directly. Both require ATF Form 4 approval and SOT transfer. We do carry suppressor adapters and SBR-related accessories that ship as standard items.

Are binary triggers (BFSIII) legal in my state?

Binary triggers are legal in most states but restricted in California, New York, Iowa, Washington, and others. We don't ship to restricted states. Order will be flagged automatically if you're in one.

Ordering & Payment

What payment methods do you accept?

Visa, Mastercard, Discover, American Express, and bank transfers via authorize.net. We don't accept PayPal, Apple Pay, or Shop Pay because our payment processor restricts firearm-adjacent businesses.

Can I order over the phone?

Yes — call (954) 487-9799 weekdays 9am-6pm EST. Real person picks up. Process order, answer questions, verify compatibility while you're on the line.

Are there military / law enforcement discounts?

Yes — active military, veterans, and current LEO get 10% off orders over $100. Verify via GovX or ID.me at checkout, or call (954) 487-9799 with service documentation.

Can I track my order?

Yes — tracking sent automatically via email when order ships. Lost the link? Email itamar@taktactical.com with order number.

Contact Support

How do I contact TakTactical?

Phone: (954) 487-9799 weekdays 9am-6pm EST.
Email: itamar@taktactical.com (4-hour response).

Are you a real shop or just an online site?

Real shop. Florida family-run with physical Florida warehouse. BBB-certified, authorize.net payments, no drop-shipping. When you call us, you're talking to actual shooters.

Useful Resources

Still have questions? Call us at (954) 487-9799 or email itamar@taktactical.com.

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